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SharePoint site keeps asking for credentials and shows blank page- Able to access by site collection admin alone

Thought of sharing my experience on an issue which took an entire day to resolve!

Here it goes,

Users unable to access the SharePoint site! Page keeps prompting for credentials thrice and returns a blank page.

BUT site collection admin as well as farm account were able to access without any issue.


Troubleshooting steps:

1. Checked for the event logs - Found nothing related
2. Restarted the security token service app pool.
3. Restarted IIS.
4. Cleared space in the drives.

Nothing worked!

5. Performed Server reboot!  (1.App Server, 2.WFE, 3. DB Server)


6. Checked for the logs in all the servers.

Error log in WFE server:
A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified)

User: xy/123

Solution:

1. Open the IIS in the WFE.
2. Click on Application Pools.
3. Look for the corresponding application pool for the user "xy/123" as in the error log.
4. Click on advanced settings-> Identity. Set the credentials again.
5. Perform IIS Reset.

SharePoint sites are up and accessible by normal users! :)


Happy SharePointing! 

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